Privacy Policy

Introduction

VIVT Technologies Ltd., trading as Travanzi (www.travanzi.com) (“Travanzi,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our website, mobile applications, services, and any associated tools or platforms (collectively referred to as the “Services“).

By using our Services, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using our Services.

Scope of This Privacy Policy

This Privacy Policy applies to all users interacting with Travanzi’s services, including:

Visitors and customers using our website (travanzi.com), mobile app, and digital platforms.
Business partners, affiliates, and resellers offering our services through their platforms.
Individuals who engage with Travanzi’s customer support, marketing communications, or promotional campaigns.
Job applicants submitting applications for employment with Travanzi.

This policy governs all interactions unless a separate privacy policy is provided for a specific service.

User Categories Covered

End Users – Individuals purchasing and using Travanzi’s services directly.
Business Users – Companies or organisations that integrate Travanzi’s digital travel services into their own platforms and offer them to their customers.
End Customers – Individuals receiving services that were purchased on their behalf by a Business User (e.g., when a travel agency buys an eSIM for a traveller).
Job Applicants – Those applying for roles at Travanzi and providing their personal details as part of the hiring process.

How We Collect and Use Personal Information

We collect personal information through various means, depending on how you interact with Travanzi. This information is essential for providing our services, ensuring security, and enhancing user experience.

A. Information You Provide Voluntarily

We collect personal details when you:

Create an accounton our website or app.
Make a purchase(e.g., buying an eSIM or another travel service).
Subscribe to our newsletters, promotions, or updates.
Engage with customer supportvia email, chat, or phone.
Apply for a jobwith Travanzi.

This data may include your name, email address, phone number, billing details, and other relevant information required to process transactions or verify your identity.

B. Information Collected Automatically

When you use our services, we automatically collect certain data to improve performance and security. This includes:

Device information– such as IP address, operating system, and browser type.
Usage data– including time spent on pages, clicks, and interactions.
Location data(if enabled) – to optimise services like regional pricing or customer support.
Tracking technologies– such as cookies and analytics tools to monitor site activity and improve service efficiency.

These technologies help us detect fraud, prevent unauthorised access, and personalise user experiences.

C. Information from Third-Party Sources

We may receive additional data about you from:

Payment processors and business partnersto verify transactions.
Marketing and advertising platformsto measure campaign effectiveness.
Public sources or social media platformsif you interact with our content.
Employment screening services, when necessary, for job applicants.

Travanzi’s Role in Data Processing:

Data Controller– We decide how personal data is used for our services.
Data Processor– When acting on behalf of business partners (e.g., processing eSIM purchases via third-party platforms), we handle data according to their instructions.

Travanzi as a Data Processor

In certain scenarios, Travanzi operates as a data processor, meaning it processes personal data solely on behalf of and under the instructions of a third-party business user (the data controller).

These situations include:

Processing End Customer Data for Business Users:

When a business partner or travel agency purchases eSIMs or digital travel services on behalf of their customers, Travanziprocesses the data only as directed by the business user.
In such cases, the business entity (e.g., a travel agency or corporate reseller) acts as the data controller, while Travanziis the data processor responsible for executing the requested services.

Providing Services to Business Partners:

When businesses integrate Travanzi’sservices into their platforms and request account creation, eSIM distribution, or related services for their customers, Travanzi processes data according to their instructions.

As a data processor, Travanzi strictly adheres to:

The guidelines and instructions provided by the data controller (business user).
Confidentiality agreements and security measuresthat ensure the integrity and protection of personal data.
Applicable data protection laws and contractual obligationsto safeguard user privacy.

For customers who receive services through business partners, we recommend reviewing the privacy policies of the respective data controller (the business entity) to understand how their data is managed and used.

Types of Information We Collect

Account Registration

Travanzi collects various types of personal data depending on how users engage with our services. Below is a breakdown of the different contexts in which we collect data, the types of information gathered, and the purposes for which we process this information.

Data Collected:Name, email address, and contact details, along with actions performed while logged into the account.
Purpose:We process this data to create and manage user accounts, facilitate a seamless checkout process, store user preferences, and track transaction history. This processing is necessary to fulfil our contractual obligations and provide account-related functionalities.

Biometric Information

Data Collected:Biometric identifiers from photo IDs and facial scans.
Purpose:In jurisdictions where electronic Know Your Customer (eKYC) verification is required, we collect biometric data to confirm the identity of users. This processing is done only with explicit user consent and in compliance with applicable legal requirements.

Business Users (B2B Clients & Partners)

Data Collected:Names, phone numbers, email addresses, and physical addresses of employees representing business clients, resellers, or corporate partners.
Purpose:This information is used to facilitate communication, manage business accounts, and provide customer support. We also use it for project coordination, service updates, and billing-related interactions.

Essential Website Tracking Technologies

Data Collected:Browser type, operating system, IP address, referring website, click activity, and timestamps.
Purpose:Essential cookies and tracking technologies help our website function properly, enhance security, and improve overall performance. This processing is based on our legitimate interest in maintaining website efficiency.

Non-Essential Tracking & Analytics

Data Collected:Interaction data, website browsing patterns, IP addresses, device information, and behavioural analytics.
Purpose:These technologies help us analyse user engagement, optimise advertising campaigns, and personalise content. Where legally required, we collect this data based on user consent.

Demographic Information

Data Collected:Age, location, and general user preferences.
Purpose:We use demographic insights to understand our user base, improve service offerings, and tailor marketing campaigns based on customer needs.

Job Applicants & Employee Data

Data Collected:Contact details, education, work experience, and other application-related information.
Purpose:We collect this data to evaluate candidates for recruitment, comply with employment laws, and maintain efficient workforce management.

Customer Feedback & Support

Data Collected:Name, email, and any additional details shared by users when requesting support or providing feedback.
Purpose:This information is used to respond to user inquiries, troubleshoot issues, and enhance customer experience.

Mobile Device Data

Data Collected:Unique identifiers from mobile devices, including device type and visit timestamps.
Purpose:We collect this data to monitor website visits, identify unique users, and prevent fraudulent access to our services.

Order Placement & Payment Processing

Data Collected:Name, billing address, shipping address, email, phone number, and payment details.
Purpose:This data is necessary to process transactions, complete purchases, and fulfil contractual obligations related to the services provided.

Partner & Co-Branded Promotions

Data Collected:Information shared as part of promotional campaigns run in collaboration with third-party companies.
Purpose:This data is used to execute marketing campaigns, deliver promotional benefits, and manage partnership programs.

Survey Responses

Data Collected:Information submitted by users when participating in surveys. If the survey is managed by a third party, their privacy policy governs the data collection process.
Purpose:We use survey data to gather insights, improve our services, and better understand customer preferences.

Data Retention & Storage

We only retain your data for as long as necessary to fulfil its intended purpose, comply with legal obligations, or resolve disputes. The retention period depends on:

The type of data collected
Legal and compliance requirements
Business needs (e.g., transaction records for tax purposes)

When data is no longer required, it is securely deleted or anonymised.

How We Use Your Information

We collect and process personal information for a range of business, legal, and operational purposes. Below is an outline of how we use the data we gather:

User Identification & Authentication– To verify your identity when you access our website, applications, or services.
Product & Service Delivery– To facilitate order processing, provide purchased products and services, and manage returns or exchanges.
Enhancing Services & Offerings– To improve our products, services, and user experience through data-driven insights.
Checkout Optimization– To streamline and simplify the purchasing process, ensuring a seamless transaction experience.
Data Analytics– To analyse website traffic, user behaviour, and service performance for continuous improvements.
Customer Communication– To respond to inquiries, provide support, handle feedback, and follow up on user requests.
Marketing & Promotions– To send newsletters, promotional offers, and service updates via email or other communication channels. This may also include marketing from our business partners, where applicable.
Fraud Detection & Security– To identify, investigate, and prevent fraudulent transactions, security threats, and unauthorised activities that may harm users, employees, or company assets.
Bug Fixes & System Maintenance– To diagnose issues, identify technical problems, and repair errors that may impact website or service functionality.
Regulatory & Legal Compliance– To comply with applicable laws, industry regulations, court orders, and legal requests, and to defend against potential legal claims.
Internal Administration & Business Operations– To manage partnerships, maintain records, and support internal business functions.
User-Consented Purposes– For any other purposes explicitly consented to by the user.

In most cases, data is processed based on user consent, contractual obligations, legal requirements, or legitimate business interests. Some data may serve multiple purposes—e.g., an online purchase requires data processing for both contract fulfilment and record-keeping for post-purchase support.

Sharing of Personal Information

We may share personal data with third parties under the following circumstances:

Affiliates & Business Acquisitions

We share data with affiliated companies, including parent companies, subsidiaries, sister companies, and joint ventures.
In cases of a merger, acquisition, sale, or business restructuring, data may be shared with relevant parties, including during negotiation stages.

Legal Compliance & Security Obligations

We may disclose personal information:

To comply with legal processes, including subpoenas, warrants, and court orders.
To defend against legal claims, enforce our policies, and investigate suspected fraudulent or illegal activity.
To ensure safety and security, including fraud prevention, data breaches, and threats to property or individuals.

Partner Promotions & Third-Party Offers

If you participate in a co-branded promotion, giveaway, or special offerwith a third-party partner, the shared data will be subject to their privacy policies in addition to ours.
Users will be notified if personal information is being shared with a partneras part of a promotion.

Service Providers & Vendors

We partner with third-party service providers for:

Website hosting, analytics, and IT infrastructure.
Customer support and live chat functionalities.
Payment processing and transaction security.
Order fulfilment, shipping, and logistics.
Marketing, advertising, and customer engagement tools.

These providers only receive the necessary data to perform their functions and are contractually bound to protect user privacy.

Disclosures with User Consent

If you authorise us to shareyour data with a third party, we will do so in accordance with the agreed-upon terms.

This section ensures transparency regarding data sharing practices, compliance with privacy regulations, and the safeguarding of user information.

Your Rights & Choices

Depending on your jurisdiction and applicable privacy laws, you may have specific rights regarding the collection, use, and retention of your personal data. Below is an outline of the rights that may be available to you:

Right to Access Your Data

You have the right to request details about the personal information we collect, process, and share about you.
In certain cases, you may also request access to your data in a portable, machine-readable format where technically feasible.

Right to Rectification (Correction of Inaccurate Data)

You can request that we correct any inaccurate or outdated personal information in our records.
Our website allows users to modify or update their account details via their Profile Settings.
If you are unable to update specific details, you may contact us to request a correction.
Please note that we may retain historical records in compliance with legal and business obligations.

Right to Erasure (Data Deletion Request)

You have the right to request the deletion of your personal data, subject to legal and contractual obligations that may require us to retain certain information.
This includes removing data from our active databases; however, some records may still be kept in backup archives where legally permitted.

Right to Withdraw Consent

If data processing is based on your explicit consent, you can withdraw that consent at any time.
Withdrawal does not affect the lawfulness of data processed before consent was revoked.

Right to Object to Processing

You may object to the processing of your personal data when processing is based on legitimate interests rather than explicit consent.
In certain cases, we may continue processing your data if compelling legal grounds require us to do so.

Online Tracking & "Do Not Track" Signals

Currently, we do not recognise or respond to browser-based “Do Not Track” (DNT) signals.
If this policy changes, we will update this section accordingly.

How to Exercise Your Rights

To exercise your rights or submit a request regarding your personal data, please contact us using the details provided in the Contact Us section.

We may require identity verification before processing your request.
This may include requesting information such as your name, recent purchase details, or a signed identity confirmation.
If you designate an authorised agent to submit requests on your behalf, we will require a signed authorization document.

Managing Your Preferences

Opting Out of Marketing Emails

To unsubscribe from marketing emails, you can
Navigate to Profile Settings in your Travanzi account.
Toggle “I’d like to receive promotional emails” on or off.
Click Save Changes to confirm your preferences.
You opt-out request will be processed as soon as possible.

For further assistance with opting out, contact us at support@Travanzi.com.

Account Deletion

You can delete your Travanzi account by following these steps:

Log into your account.
Navigate to Profile Settings.
Click “Delete Account”and confirm your request.

Your request will be processed without delay, typically within one month, unless specific circumstances require additional time.

Note: In some cases, we may need to verify your identity before proceeding with deletion requests.

Exceptions to Data Deletion & Objection Requests

There are specific circumstances where Travanzi may be legally required to retain and process certain personal data, even after a deletion request or an objection to processing:

Know Your Customer (KYC) & Compliance Obligations – We may need to retain financial records and identity verification data for legal and regulatory compliance.
Payment Transaction Records– Data related to completed transactions, invoices, and payments may be kept for auditing and financial reporting purposes.
Fraud Prevention & Security – Retaining limited data may be necessary to prevent fraud, resolve disputes, or enforce our policies.

These providers only receive the necessary data to perform their functions and are contractually bound to protect user privacy.

International Data Transfers

Travanzi operates globally, and as a result, your personal data may be transferred, stored, and processed in countries outside your country of residence. Some of these jurisdictions may have different or less stringent privacy laws compared to your home country.

Despite these variations in data protection laws, Travanzi takes steps to ensure that your data is handled in compliance with internationally recognised privacy standards. Whenever feasible, we implement measures to maintain the same level of data protection that applies in the country where we initially collected your personal information.

Cross-Border Data Transfers

By using our services and submitting your personal information, you acknowledge and consent to the transfer of your data to other jurisdictions, including but not limited to:

The European Union and the United Kingdom
Other regions Including Bangladesh, India and where Travanzi or its affiliates, service providers, or partners operate

If you require more details about how we apply privacy safeguards when transferring your personal information internationally, please reach out to us using the contact details provided in Section 12.

Data Security Measures

Travanzi follows industry best practices to protect your personal information from unauthorised access, misuse, loss, or alteration. However, while we implement physical, electronic, and procedural safeguards, no system is completely immune to security risks.

Our Security Practices Include:

✔ Encryption & Secure Data Transmission – We encrypt sensitive information during transmission and apply secure protocols to safeguard communication.
✔ Access Controls & Authentication – Access to user data is restricted to authorised personnel only.
✔ Ongoing Security Audits & Monitoring – We regularly assess and enhance our security infrastructure to prevent vulnerabilities.

User Responsibility for Account Security

While we take strong measures to protect your data, you are also responsible for safeguarding your Travanzi account credentials, passwords, and personal devices.

⚠ If you suspect unauthorised access to your account or a potential security breach, contact us immediately at support@travanzi.com

Changes to This Privacy Policy

Travanzi reserves the right to update or modify this Privacy Policy at any time. If material changes occur regarding how we handle your personal data, we will notify you through:

A prominent notice on our website or mobile applications.
A direct email notification, if you have subscribed to updates.

How to Stay Informed

We encourage all users to regularly review this Privacy Policy to remain informed about how we handle personal information. The policy will always display:

Effective Date – When the current version came into force.
Last Updated Date – The most recent substantive modification.

Children's Privacy

Travanzi’s services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under the age of 16 without verified parental consent.

If we discover that we have inadvertently collected data from a child under the applicable age threshold, we will promptly delete the data from our records.
Parents or legal guardians who believe that a child has provided personal data can contact us to request its removal.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you need access to this document in an alternative format due to a disability, please contact us using the details

📧 Email: support@travanzi.com

Regulatory Complaints

If you are not satisfied with how we handle your privacy inquiries, and you are based in the European Union (EU) or the United Kingdom (UK), you may have the right to lodge a complaint with your local data protection authority.

Additional Information for California Residents

California law requires us to provide additional disclosures regarding our privacy practices to residents of California. If you are a California resident, the following provisions apply in addition to the rest of the Privacy Policy.

California "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents can request details about how their personal information is shared with third parties for direct marketing purposes.

✔ If you would like more information about the categories of personal information (if any) that we share with third parties or affiliates for their own direct marketing, please submit a written request to us using the contact details in Section 12: Contact Information.

Notice of Collection

The table below outlines the categories of personal information that Travanzi collects, discloses, “sells,” or “shares”, as defined by California law.

📌 Key points :

✅ We do not sell your personal information for monetary gain.
✅ We may share personal data for purposes of targeted advertising using cookies and similar tracking technologies.
✅ We may disclose personal information to government entities to comply with the law or to prevent illegal activity.

For more details, refer to Section 3: Information We Collect and the Cookies and Other Technologies section of this Privacy Policy.

Categories of Personal Information We Collect & Disclose

California Sensitive Information Disclosure

Category of Personal Information	Recipients for Business Purposes	Recipients for Cross-Context Behavioural Advertising
Identifiers (e.g., name, email, account name, postal address, online identifiers)	Affiliates, business partners, service providers, financial institutions, auditors, social networks, advertising networks	Advertising networks
Government-Issued Identification (e.g., Social Security Number, Passport, Driver’s License)	Network operators (where eKYC is required), auditors, legal professionals	Not applicable
Financial Information (e.g., credit card, bank account number)	Payment processors, financial institutions, auditors	Not applicable
Protected Characteristics (e.g., age, gender, race, disability)	Network operators (where eKYC is required), legal professionals	Not applicable
Commercial Information (e.g., purchase history, preferences)	Affiliates, business partners, payment processors, auditors, social networks, advertising networks	Advertising networks
Internet Activity (e.g., browsing history, website interactions)	Data analytics providers	Advertising networks
Employment or Professional Information	Affiliates, business partners, auditors	Not applicable
Educational Information (as defined under FERPA)	Affiliates, business partners, auditors	Not applicable
Other Personal Information (e.g., biometric data, physical characteristics, insurance details)	Network operators (where eKYC is required), auditors, legal professionals	Not applicable

We collect certain categories of sensitive personal information, as defined under California law, including:

Biometric data(e.g., facial recognition used for eKYC identity verification).
Geolocation data(to provide location-based services).
Government-issued identification(e.g., passport, driver’s license).
Account login and financial information(e.g., credit card, bank details).

Purpose of Collection :

To process transactions and comply with legal requirements.
To manage our business operations and provide you with relevant services.
To prevent fraud, enhance security, and meet regulatory obligations.

Note : 📌 We do not use sensitive personal information for purposes beyond those allowed under the California Privacy Rights Act (CPRA) Section 1798.121.

Regional eSIM Packages

All available Packages

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